Euston Train Station, a major railway hub in London, offers a wide range of customer services to ensure a smooth travel experience. From ticket purchases and refunds to accessibility assistance and lost property handling, the station’s dedicated staff provides support for various passenger needs. This guide covers essential information about Euston Train Station’s customer services, including contact details, operating hours, and specific procedures for different services.
What are the Customer Service Hours and Contact Information at Euston Train Station?
Euston Train Station provides customer service through various channels, with different operating hours for specific services:
Ticket Office Hours:
- Monday to Friday: 06:00 – 22:30
- Saturday: 06:00 – 22:00
- Sunday: 07:00 – 22:30
Mobility Assistance Reception Hours:
- Monday to Saturday: 07:00 – 23:00
- Sunday: 08:00 – 23:00
General Station Enquiries:
- Monday to Saturday: 04:30 – 01:34
- Sunday: 05:15 – 01:34
Important Contact Numbers:
- General station enquiries: 03457 11 41 41
- National Rail Enquiries: 03457 48 49 50 (24 hours, except Christmas Day)
- Mobility Assistance: 0207 922 6482 (for same-day bookings)
How Can I Obtain a Ticket Refund at Euston Train Station?
The process for obtaining a ticket refund at Euston Train Station involves the following steps:
- Check the refund policy of your specific train company.
- Visit the ticket office at Euston Station during operating hours for assistance.
- Alternatively, contact the customer service of your train company directly:
- Avanti West Coast: 0800 0158 123
- London Northwestern Railway: 0800 092 4260
- London Overground: 0343 222 1234
- Caledonian Sleeper: 0330 060 0500
Important Notes on Refunds:
- You will need your ticket and possibly proof of purchase.
- Refund processing times vary by train company.
- For general refund inquiries, contact National Rail Enquiries at 03457 48 49 50.
What Accessibility Services are Available at Euston Train Station?
Euston Train Station offers a range of accessibility services to ensure comfortable travel for all passengers:
Facilities for Disabled Passengers:
- Mobility Assistance Reception on the main concourse (between Boots and the ticket office)
- Accessible toilets
- Impaired accessible booking office counter
- Impaired accessible ticket machines and gates
- Wheelchairs available
- Ramps for train access
Assistance Options:
- Staff help available from 04:30 to 01:30 Monday to Thursday, 04:30 to 02:00 Friday to Saturday, and 05:15 to 01:30 on Sunday
- Assistance to and from platforms, car park, and taxi rank
Contact Numbers for Accessibility Services:
| Train Company | Phone Number | Textphone |
|---|---|---|
| Avanti West Coast | 0800 0158 123 | 0800 0158 124 |
| London Northwestern Railway | 0800 092 4260 | 0844 811 0134 |
| London Overground | 0343 222 1234 | 020 3031 9331 |
| Caledonian Sleeper | 0330 060 0500 | 18001 0330 060 0500 |
It’s recommended to book assistance 24 hours in advance using the train company’s numbers.
How Do I Report Lost Property at Euston Train Station?
If you’ve lost an item at Euston Train Station, you can report it through the following methods:
- Visit the Lost Property Office:
- Open Monday to Friday from 09:00 to 17:30
-
Located on the main concourse
-
Report online:
-
Use the Lost Property website
-
Call the Lost Property Office:
- Phone number: 0330 024 0215
Important Information:
- Items are typically kept for a period before disposal, but timeframes can vary.
- Contact the Lost Property Office directly for specific information about your lost item.
Euston Train Station’s customer services aim to provide comprehensive support for all passengers. Whether you need assistance with tickets, accessibility, or lost property, the station’s staff and facilities are equipped to help ensure a smooth and comfortable travel experience.